Complaints Officer

Complaints Officer Stone, Staffordshire | £28,000 | Full-Time | 12-Month Fixed-Term Contract Are you an experienced Complaints Handler looking for your next challenge? Safer Hand Solutions are working in partnership with a well-established and growing company based in Stone, Staffordshire , to recruit a Quality & Complaints Officer on a 12-month fixed-term contract .

This is a fantastic opportunity for someone with a passion for customer service, quality standards, and complaint resolution to join a supportive and professional organisation. Key Responsibilities Managing customer complaints from receipt through to resolution Conducting thorough investigations and identifying root causes Drafting clear, professional written responses Liaising with internal departments to gather information and progress cases Monitoring complaint trends and recommending service improvements Supporting quality assurance activities and compliance processes Maintaining accurate records and producing reports where required About You At least 2 years' experience handling complaints in a customer-focused environment Excellent written and verbal communication skills Strong investigative and problem-solving abilities Ability to remain professional, empathetic, and calm under pressure Excellent attention to detail and organisational skills Experience working within a regulated, quality-driven, or customer service environment is desirable What's On Offer?

Salary of £28,000 Full-time position 12-month fixed-term contract Based in Stone, Staffordshire Opportunity to join a supportive and established business A role where you can make a genuine impact on customer experience and service quality If you have the experience, attention to detail, and customer-focused approach needed to succeed in this role, we'd love to hear from you. Apply today or contact Sean at Safer Hand Solutions for more information.

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