Consultant

Location: Baskingstoke, UK - Hybrid: 3 Days to Office Every Week Duration: 8-12 Months Employment Type: Inside IR35 or FTC - Fixed Term Contract We are seeking an experienced PEGA Marketing Consultant to lead the design, configuration, and optimisation of renewal and service communications across all channels using PEGA Marketing (NBA / Decisioning).

You will work as the bridge between business and technology, translating commercial renewal strategies into effective, automated PEGA decisioning and campaign solutions. Key Responsibilities Design, build, simulate and monitor PEGA Marketing decision strategies, offer flows and NBA rules for renewal campaigns Segment policies into renewal journeys and treatments using PEGA Marketing Configure inbound and outbound communications across all channels (email, SMS, letters, digital, service) Manage mandate failure and valid address capture journeys Translate business requirements into PEGA strategies, data definitions and logic flows Manage and prioritise backlog of changes, new demand and defects Perform logic testing, QA, business simulations and end-to-end validation Build and manage PEGA Marketing reports, monitoring and controls Implement test-and-learn strategies, arbitration rules and contact policies Continuously optimise campaign performance to improve renewal rates Drive automation, accuracy and customer experience improvements Required Skills & Experience Strong hands‐on experience with PEGA Marketing / PEGA Decisioning / NBA Designer Experience with offer management, strategy rules, segmentation and arbitration Previous experience with Chordiant or similar decisioning tools is a plus Strong understanding of customer data, campaign data models and databases Good knowledge of data mining, statistical techniques and SAS Highly numerate with strong analytical and data interpretation skills Excellent stakeholder management and communication skills Ability to translate business objectives into technical decision strategies Strong presentation and influencing skills Commercial mindset with focus on maximising renewal performance Nice to Have Financial Services, Insurance or Subscription Renewal experience Experience working in multi‐channel marketing environments Seniority level Associate Employment type Contract Job function Information Technology IT Services and IT Consulting

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