Contract Support Officer

Job Title: Contract Support Officer Location: Liverpool / Hybrid (2 days/week onsite) Contract Duration: 12 Months Daily Rate: £400/day (Umbrella) IR35 Status: Inside IR35 This role is within the Commercial and Procurement Operations directorate, supporting the organisation and wider government departments in delivering compliant, high-quality procurement.

Positioned at the intersection of administrative excellence and digital evolution, you will assist day-to-day delivery tasks while supporting AI and digital tool development. You will manage commercial data, maintain shared network drives, and build collaborative relationships to ensure adherence to public procurement regulations and the Procurement Act 2023.

By addressing evaluation backlogs and implementing automated workflows, you provide vital commercial assurance for major projects, ensuring that foundational data is accurate, audit-ready, and strategically aligned with overarching government objectives.

This role will contribute to the mission of making public sector activity simpler, faster, and better for the nation. The following accountabilities detail the specific operational duties required to maintain this high standard of commercial assurance.

Key Accountabilities The organisation is executing a strategic shift away from manual legacy processes toward an automated procurement support function. By automating internal workflows and enforcing strict digital compliance gates, this role directly addresses the resourcing deficits and administrative waste that currently hinder procurement agility and PA23 compliance.

Service Delivery Partner (SDP) Contract Management: Oversee day-to-day contract administration, performance, and operational delivery under the SDP contract, including Google Drive migrations and SLA and invoice monitoring.

Invoice Improvement & Automation: Manage and streamline invoice reconciliation processes, introducing automated tools and workflows to eliminate manual errors and improve invoice processing efficiency. Assessment Tracking & Volume Control: Track and monitor supplier assessment pipelines to ensure throughput stays within the 250/month threshold and maintain 100% compliance with 30-day turnaround SLAs.

Process Review & Solution Implementation: Review administrative workflows and manual processes to identify efficiencies, design streamlined procedures, and implement sustainable solutions that eliminate operational waste.

AI & Continuous Improvement (CI): Develop, test, and deploy AI tools and automated prompts to optimise daily procurement operations and remove repetitive data processing bottlenecks. Central Digital Platform (CDP) Rollout: Drive Procurement Operations engagement with the CDP product team to prepare for and execute the operational rollout of automated digital FVRA tools.

Supplier Engagement & Risk Management: Lead supplier communications across compliance stages, issuing standstill no...

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