Course Coordinator

Course Coordinator Location: Hybrid/Cardiff office 3-4 days a week after initial induction Salary: £26,395 per annum Contract Type: Permanent, full time What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why do we want you Astutis (part of Wilmington plc) is looking for a highly organised and customer-focused Course Coordinator to join our Operations Team.

In this role, you'll be at the heart of the learner experience, supporting customers and learners from the moment a course is booked through to successful completion and certification. You'll manage a portfolio of clients, ensuring every learner receives outstanding support, every course runs smoothly, and every customer feels valued.

Working closely with colleagues across Sales and Operations, you'll coordinate virtual, classroom and in-company Health, Safety and Environmental training programmes, handling everything from learner registrations and course materials to progress reporting and exam support.

We're looking for someone who thrives in a fast-paced environment, enjoys building strong relationships, and takes pride in delivering an exceptional customer experience. If you're highly organised, proactive, detail-oriented and passionate about helping people succeed, we'd love to hear from you.

Please note: To complete your application, you will be redirected to Wilmington plc's career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.

For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked "apply"! Job purpose, tasks and responsibilities You'll be Responsible For: Be the go-to person for your clients and learners, supporting them from course booking right through to exams and certification.

Keep courses running smoothly by managing confirmations, learner registrations, course materials, attendance records and feedback. Make sure learner information is accurate and up to date, including registrations with awarding bodies such as NEBOSH, IOSH and IEMA.

Build great relationships with clients and work closely with our Sales Account Managers to provide progress updates, reports and a seamless customer experience. Keep an eye on learner progress and step in with extra support when...

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