Credit Controller

Credit Controller Location: Horsham Employment Type: Permanent, full-time Salary: Competitive salary & bonus structure Hours: 40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) with occasional Saturday working (9:00am-1:00pm) About the Role We're growing our Credit Control Team and looking for confident, detail-orientated individuals who enjoy building positive relationships with customers while ensuring timely and effective cash collection.

Alongside delivering exceptional customer service, you'll also play a key role in helping customers manage their accounts and take payments, providing ongoing support whether they have a payment question, need help with their account, or want to explore what else we can offer them.

If you're organised, proactive, and passionate about delivering outstanding customer service while achieving results, this could be the perfect opportunity for you. What you will be doing Payments & Account Support Act as a first point of contact for payment enquiries, account queries, and general customer support, providing clear, accurate information.

Process payments, set up direct debits, and maintain accurate ledger status. Agree suitable payment arrangements where required, delivering a supportive and customer-focused experience. Apply or remove account restrictions in line with company process when required, handling these conversations with sensitivity.

Customer Service & Relationship Management Handle a high volume of inbound calls from customers with professionalism, warmth, and empathy. Identify and maximise upselling opportunities to introduce customers to additional products where appropriate, whilst capturing and sharing customer feedback with relevant teams.

Accurately record all customer interactions, actions, and outcomes within the CRM system. Redirecting customer queries where suitable, keeping customers informed to ensure timely and effective resolution. Proactively support colleagues and the wider team with collaborative problem-solving.

What we are looking for Proven experience in a customer service, credit control, or customer-facing role. Experience in a billing, payments, or accounts-related environment is advantageous, though not essential, as full training will be provided.

A strong communicator who enjoys building positive customer relationships and can confidently navigate sensitive conversations. A proactive problem solver wi...

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