Credit Manager
Venn Group · London, England ·
Job Description Our private healthcare client in London is seeking an experienced Credit Manager to take ownership of end-to-end credit operations across self-pay, PMI and international/embassy billing. You’ll lead the credit function, tighten controls, improve cashflow, and ensure a smooth, patient-centred billing experience.
The role operates on a hybrid working basis, and offers the opportunity to join a close knit, market leading organisation.
Responsibilities
Oversee all credit activity, ensuring timely collection across self-pay, PMI and embassy accounts. Strengthen credit policies, reduce aged debt, and drive measurable improvements in debtor days. Build strong working relationships with patients, insurers, consultants and internal clinical teams.
Produce clear weekly/monthly reporting on cash received, ageing profiles and risk exposure. Provide guidance to credit controllers and support wider finance operations during peak periods. Work confidently with patient billing platforms and ensure accurate coding, reconciliation and audit-ready documentation.
Requirements
Strong credit management experience, ideally within private healthcare or another regulated, high-volume billing environment (multi-entity experience would also be a benefit) Deep understanding of PMI, self-pay and embassy billing.
Proven track record of reducing aged debt and improving cashflow. Confident communicator able to balance firmness with empathy in patient-facing scenarios. Advanced Excel skills and familiarity with healthcare billing systems. Comfortable working at pace and taking ownership from day one.