Customer Analytics Manager

Harnham Liverpool, England, United Kingdom

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Overview

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Customer Analytics Manager – Retail | £60,000 | Hybrid (Liverpool, 3 days a week)

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Are you passionate about using data to truly understand customer behavior and shape business strategy? This is an exciting opportunity to lead a talented analytics team within a major retail brand, influencing decisions at the very top of the organization.

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As Customer Analytics Manager, you’ll own the customer data strategy, ensuring the business has the insights needed to drive growth and deliver exceptional customer experiences. This role blends hands-on technical capability with strategic influence, giving you exposure to senior stakeholders and a huge platform to make an impact.

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What You’ll Be Doing

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• Leading and developing a team of six analysts across customer, ecommerce, and engineering.
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• Partnering closely with senior leaders, including the Chief Product, Brand & Commercial Officer, to shape customer strategy.
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• Owning the customer analytics roadmap – from building capability to delivering actionable insights.
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• Using SQL (BigQuery) to interrogate data and enable data-driven decisions.
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• Driving understanding of customer health, behavior, and the impact on business performance.
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What We’re Looking For

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• Strong SQL skills (able to read and write queries confidently).
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• Experience in customer analytics, marketing analytics, or ecommerce analytics.
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• Retail background preferred – experience in a data-led environment where customer behavior is key.
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• Proven ability to influence at a strategic level and deliver insight that drives commercial outcomes.
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• A proactive mindset – someone who takes ownership and drives change, not just reports on it.
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If you’re ready to lead a team, own the customer analytics agenda, and make a tangible impact, this could be the perfect move.

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Details

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• Seniority level: Mid-Senior level
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• Employment type: Full-time
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• Job function: Analyst
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• Industries: Retail
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