Customer Care Assistant/coordinator

Customer Care Assistant / Coordinator – Transport & Logistics Location: Biggleswade, SG18 Salary: Up to £28,000 per annum Job Type: Full-Time, Permanent Working Hours: Monday to Friday, 9:00am – 6:00pm (flexibility required) Job Description Corr Recruitment is currently recruiting for an experienced and motivated Customer Care Assistant / Coordinator to join a well-established transport and logistics company based in Biggleswade.

This is an excellent opportunity for an organised and customer-focused individual with experience in transport, logistics or customer service to join a friendly and supportive team. The successful candidate will play a key role in managing customer accounts, coordinating daily deliveries and shipments, and ensuring the smooth running of day-to-day transport operations. Key Responsibilities

• Act as the first point of contact for customers, handling telephone enquiries, bookings and delivery queries.
• Manage and coordinate key customer accounts, ensuring excellent service at all times.
• Process and dispatch customer orders and shipments using internal booking systems.
• Liaise with transport teams and drivers to ensure deliveries are completed efficiently.
• Assist with the supervision and coordination of transport staff and drivers.
• Ensure daily driver debriefs are completed accurately.
• Maintain accurate records and complete general administrative duties.
• Resolve customer queries and operational issues promptly and professionally.
• Ensure all activities comply with company procedures and health and safety requirements. Skills & Experience Required
• Previous experience in customer service, customer care or a coordination role.
• Experience within transport or logistics is highly desirable.
• Excellent communication and interpersonal skills.
• Strong IT skills, particularly Microsoft Word, Excel and Outlook.
• Excellent organisational skills and attention to detail.
• Ability to multitask and work effectively under pressure.
• Strong problem-solving skills and a proactive approach.
• Ability to work independently with minimal supervision.
• Experience dealing with commercial customers would be advantageous.
• A positive attitude, reliability and willingness to learn. Salary & Benefits
• Competitive salary of up to £28,000 per annum
• Yearly performance bonus
• 20 days annual holiday
• Career development and progression opportunities
• Supportive and friendly working environment
• Opportunity to join an established and growing business Why Apply? This is a fantastic opportunity for someone looking to develop thei...

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