Customer Care Coordinator

As a Customer Care Coordinator in Warrington, you will handle customer enquiries and help keep day-to-day customer service running smoothly. You will provide clear updates, resolve issues where possible and make sure customers receive a helpful and consistent service.

Client Details The organisation is a leader in their sector and this role will be based in their Warrington head office. Description Act as the first point of contact for customers, responding to defect enquiries and resolving issues in a professional and customer-focused manner.

Coordinate appointments between residents, contractors and relevant stakeholders to ensure defects are addressed in a timely manner. Monitor and track reported defects, maintaining accurate records and providing regular updates on progress.

Build and maintain positive working relationships with contractors, customers and colleagues to support a seamless aftercare service. Provide administrative and diagnostic support to ensure defects are resolved accurately and within agreed timescales.

Identify recurring defects and service trends to support continuous improvement and inform future development reviews. Support the implementation and ongoing management of defects monitoring systems and processes. Monitor performance against agreed targets and contribute to value for money and service improvement initiatives.

Work collaboratively across teams to support the successful delivery of the wider development programme. Profile A successful 'Customer Care Coordinator' should have: Experience of handling customer enquiries and resolving issues in a customer service setting.

Ability to communicate clearly with customers in writing and over the phone. Confidence using systems to record customer contacts and update information accurately. Ability to organise tasks, manage competing enquiries and follow work through to completion.

Experience of working with colleagues to coordinate responses to customer queries. A careful approach to handling customer information and maintaining accurate records. Can commit to a 12 month fixed-term contract. Job Offer Fixed-term contract.

Central Warrington office. A chance for extension or to go perm. Competitive salary on offer. ...

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