Customer Experience Specialist
Beaverbrooks ·
Hours: Permanent, Part Time 30 hours per week, across 7 days, within the department opening hours of 9am 6pm (8pm business dependant) Location: Lytham St Annes, Lancashire Salary: £21,019.75 per annum (FTE £26,274.69 per annum) Close date: Sunday 6th September Interview dates: Tuesday 8th September We are looking for a passionate and results-driven Customer Experience Specialist to join our growing Customer Experience team.
Youll play a key role as a Beaverbrooks ambassador, youll provide a consistently high standard of service, fair resolution balancing the business and customers expectations and share customer insights to support continuous improvement across the business.
Key Responsibilities Deliver exceptional customer service through positive, solution-focused interactions. Resolve customer complaints efficiently, professionally, and empathetically. Build strong customer relationships by understanding needs and providing timely support.
Escalate issues appropriately while maintaining clear communication. Share knowledge, feedback, and best practices to support continuous improvement. Participate in team meetings, training, and engagement activities. Take ownership of personal development and embrace feedback constructively.
Identify opportunities to improve customer experiences. Adapt positively to change and support new initiatives. Promote Beaverbrooks values and contribute to an inclusive workplace. Contribute to a positive, and supportive team environment.
Demonstrate professionalism, empathy, and respect in all interactions with customers and colleagues. Support colleagues to contribute to a culture of teamwork. Embrace feedback and use it constructively to improve performance and strengthen team relationships.
The Ideal Candidate Essential Skills Demonstrates the values and behaviours of the Beaverbrooks Way. Passionate about delivering an excellent customer experience. Strong verbal and written communication skills. Able to build rapport, adapt to different situations, and manage workload effectively.
Strong complaint-handling, negotiation, and decision-making skills. Empathetic, caring, and an active listener. Knowledge of the Consumer Rights Act 2015. Desirable Skills Good typing speed and accuracy. Competent in Microsoft Office.
Ability to influence and inspire others. About Beaverbrooks Established in 1919, we have 81 locations across the UK. This includes 57 Beaverbrooks stores