Customer Liaison Officer

The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for a Customer Liaison Officer to become a pivotal part of our North West operations. Based out of our Chester, you will be travelling aross the the Chester and Stoke area's.

This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm. The Customer Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north.

Duties and Responsibilities Customer Liaison Officer duties and responsibilities include: Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works.

Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.

Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Benefits Competitive salary with discretionary profit related bonus Motor Expenditure Allowance (£4,000) or company car Option to opt into the salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to £3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discount Who We Are Fortem are Social Housing property experts.

It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Socia...

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