Customer Service Administrator

Customer Service Administrator Location: Huddersfield Salary: £28,190 (including shift allowance and attendence bonus) Hours: 37.5 hours per week that covers days, and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 – 16:30) and 2 late shifts (10.00 - 21.00) Great with customers?

Brilliant at keeping things organised? We want to hear from you! Are you an experienced Customer Service Administrator with a background in transport or logistics? Do you enjoy a busy working environment where no two days are quite the same?

If you're a natural problem-solver, have a keen eye for detail and can juggle multiple priorities without dropping the ball, this could be right up your street! 10 Recruitment are delighted to be recruiting for a Customer Service Administrator to join our client's busy operation in Huddersfield.

This is a varied position combining customer service, transport administration, resource planning support and coordination. You'll play an important part in keeping information flowing, supporting operational teams and ensuring everything runs as smoothly as possible.

Working Hours The role profile outlines two working patterns: Option 1 – Monday to Friday 9:00am – 5:30pm 37.5 hours per week One hour unpaid lunch break each day Option 2 – 4 On, 4 Off Rota Approximately 37.5 hours per week Two early shifts: 5:30am – 4:30pm Two late shifts: 10:00am – 9:00pm Includes weekend working What Will You Be Doing?

You'll be supporting the wider transport and resource management teams, helping to keep customers informed, drivers organised and administrative processes running efficiently.

Your responsibilities will include

Delivering excellent customer service via telephone, email and SMS, handling enquiries and resolving complaints professionally. Supporting Resource Managers with daily communications, planning and administration. Maintaining accurate information across resource planning and customer management systems.

Assisting with driver scheduling, overtime availability and resource planning. Coordinating driver training, including refresher courses, defensive driving and ADR renewals. Maintaining driver training records and capability matrices.

Reviewing agency driver hours and processing authorised purchase orders. Raising and tracking purchase orders for driver medicals, drug and alcohol testing and external training. Investigating delivery discrepancies and reconciling products loaded against products delivered.

Preparing reports and management information to support operational decision-making. Working closely with transport managers, training teams and other operational colleagues. What Are We Looking For? We're looking for someone who knows their way around a busy trans...

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