Customer Service Administrator - Hospitality Background
Jobshop UK · Bournemouth, England ·
We are seeking a friendly Customer Service Administrator to join our well-established clients small, supportive team in Bournemouth. This is an office based job, working in a very fast paced environment and would suit someone who who is adaptable and able to think on their feet.
Previous experience in a busy environment is required, whether it is from hospitality or from an office based customer service role. You will need to have good IT skills and be able to pick up new systems quickly. You will be joining a close-knit team, where all individuals work together to meet business goals and where your contribution is truly recognised.
You will be provided with thorough, on-going training for the role, to ensure you have the required tools to succeed and provide first class customer service to clients. You will play an integral part in the business, managing key administrative tasks whilst ensuring that customer needs and expectations are met with professionalism and efficiency.
The ideal candidate will thrive in a team setting, but also demonstrate the initiative and confidence to work independently when required. The role is varied and very rewarding. You will need to be robust and able to work in a reactive environment as you will be required to think on your feet and take real ownership of projects, creating tailored solutions for customers.
If you are organised, professional, and passionate about delivering excellent customer service, wed love to hear from you.
Key Responsibilities
Answering telephone calls in a professional manner Building strong relationships with customers and suppliers, and managing client accounts where necessary and ensuring a smooth process Processing customer orders and liaising with suppliers.
Handling customer enquiries Liaising with the accounts receivable team regarding customer credit card payments Undertaking administrative tasks to ensure the smooth running of the customer service department, including any ad hoc duties Administering pricing, purchase orders, and new site set-ups on the system Recording accurate notes for sites, clients, and the supply chain, and communicating relevant information to departments