Customer Service Advisor – Banking
Firstsource · Glasgow, Scotland ·
About Firstsource Firstsource Solutions Limited is a leading global provider of business process management (BPM) services, helping organizations transform customer experiences through digital innovation, automation, analytics, and operational excellence.
With a presence across multiple countries, Firstsource serves clients across healthcare, banking and financial services, communications, media, and technology. Learn more about us at https://www.firstsource.com Job description: Fraud Customer Service Advisor Location: Onsite, West George Street, Glasgow Shifts: Monday to Sunday | Between 7:00am – 11:00pm (rotational)Hybrid/Work from home opportunities following successful completion of training and assessment Protect Customers.
Build Your Career. Make a Difference. Looking for a career where every conversation matters? Join our award-winning Contact Centre team supporting one of the UK's leading banking groups. As a Fraud Customer Service Advisor, you'll play a vital role in protecting customers from financial crime, helping people when they need it most while building a long-term career with excellent training, support and progression opportunities.
If you enjoy solving problems, helping others and working in a fast-paced environment, we'd love to hear from you. What You'll Be Doing Every day is different. You'll: Support customers who may have experienced fraudulent activity on their accounts.
Investigate suspicious transactions and identify potential fraud risks. Ask the right questions to understand each customer's circumstances. Provide reassurance and guidance during what can often be a stressful situation.
Use multiple systems to assess information and make informed decisions. Work closely with your team to stay ahead of emerging fraud trends and scams. Deliver outstanding customer service while meeting regulatory and compliance standards.
What We're Looking For We're looking for people who genuinely enjoy helping others and thrive in a customer-focused environment. Essential Requirements Recent experience in Financial Services or a Contact Centre environment.
A strong and stable employment history. A good credit history, as this role is subject to financial background checks and vetting. You'll Also Bring Excellent communication and listening skills. Confidence using multiple computer systems.
Strong problem-solving and decision-making abilities. Empathy, patience and resilience. A positive attitude and willingness to learn. A collaborative approach and great teamwork skills. Why Join Us? We know our people are our greatest strength, so we invest in your success from day one.
Our Benefits Include Competitive salary Company pension scheme Enhanced maternity and paternity pay Life insurance Health & wellbeing support programme Employee discounts Casual dress environment Ongoing mentoring and career development Company events Bereavement leave Hybrid working opportunities following successful completion of training and assessment