Customer Service Advisor

Customer Service Advisor – Alfreton, Derbyshire – £26,307 Per Annum People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Alfreton, Derbyshire . This is a fantastic opportunity offering a salary of £26,307 per annum, consistent Monday to Friday working hours and a 12-month fixed-term contract within a busy customer service and supply chain environment. £26,307 Per Annum | Monday to Friday | 9am–5pm | 37.5 Hours Per Week | 12-Month Fixed-Term Contract This position is ideal for applicants who have previously worked as a Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Customer Care Advisor, Sales Order Processor or Customer Account Administrator.

Shifts Monday to Friday 9:00am – 5:00pm 37.5 hours per week 12-month fixed-term contract Rates of Pay £26,307 per annum Salaried position based on 37.5 hours per week Benefits As a Customer Service Advisor, you will receive: £26,307 annual salary Consistent Monday to Friday working hours Regular daytime hours 12-month fixed-term contract Experience working within a busy customer service and supply chain environment Day-to-Day Duties As a Customer Service Advisor, your duties will include: Handling incoming customer enquiries and accurately recording information on the call management system Investigating and resolving customer queries promptly and professionally Processing urgent customer orders and liaising with relevant departments Managing customer return requests and arranging appropriate resolutions Investigating missing orders and processing credits where appropriate Building strong customer relationships and maintaining effective communication Advising customers on suitable alternative products and processing orders where required Handling and resolving complaints relating to products, deliveries and service Liaising with internal departments to resolve customer issues efficiently Maintaining accurate and up-to-date customer profiles and records Proactively contacting customers regarding potential service changes or disruptions Supporting the wider Customer Service team in achieving its objectives Essential Skills To be successful as a Customer Service Advisor, you will need: Previous experience in customer service, customer support or a similar office-based role Excellent written and verbal communication skills Confident and professional telephone manner Strong organisational and time-management skills Excellent attention to detail Customer-focused approach with strong problem-solving skills Good IT skills, including Microsoft Word and Excel Ability to learn new systems and processes quickly Positive, self-motivated and professional attitude Ability to work independently and as part of a team GCSE English and Maths or equivalent qualifications Desirable Experience Previous experience using CRM, bespoke IT or call management systems Experience processing customer orders, returns or credits Previous experience within a supply chain or distribution environment Training Provided • Industry-related training and ongoing support throughout your assignment Apply If you are an experienced Customer Service Advisor looking for a Monday to Friday position in Alfreton, Derbyshire , with a competitive annual salary and a 12-month fixed-term contract, apply today.

Click Apply Now to submit your application, and a member of our recruitment team will be in touch with suitable candidates. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.

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