Customer Service Advisor
Premia Solutions · Warwick, England ·
Premia Solutions Ltd Salary: £26,326 • Hours: Mon–Fri, 8:30am–5pm Hybrid: Office Mon–Thu, WFH Fridays Premia Solutions Ltd — a leading provider of insurance products to the automotive industry — is looking for a Customer Service Advisor to join our friendly and fast-paced team.
About the Role You'll support customers and dealership partners via phone, email and live chat, handling enquiries, claims updates and general policy administration. You'll take ownership of customer cases, problem-solve independently, and deliver outstanding service every time.
Key Responsibilities · Handle inbound/outbound calls, emails and live chat Manage customer enquiries and follow through to resolution Log interactions accurately in CRM systems Provide updates to customers and internal teams Produce clear, accurate correspondence and admin Support colleagues and contribute to team improvements About You · 2+ years' customer service or contact centre experience Strong communication and problem-solving skills Confident using multiple computer systems Positive, resilient and customer-focused GCSE English & Maths (C/4 or above) What We Offer · £26,326 salary Hybrid working: office Mon–Thu, home on Fridays 25 days holiday + bank holidays Private healthcare, health cash plan & critical illness cover Retail discounts & holiday purchase scheme Casual dress code Supportive team with development opportunities
Market data from EasyWorkClub, not from the employer
5 new adverts for Customer service representative in Warwick in the last 30 days
Same role within 50 km
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Remote or home office in 10% of 70 Customer service representative adverts we list nationwide