Customer service agent

Your Company: NET Recruit are delighted to be partnering with a well-established and growing organisation who are seeking a Customer Service Agent to join their team in a full-time, permanent capacity based in Southampton.

This organisation is committed to providing customers with the support, guidance and solutions they need, with a strong focus on delivering positive outcomes and making a genuine difference to the customer experience. As the business continues to grow, they are looking for a customer-focused individual to join their dynamic team and play an important role in supporting customers throughout their journey.

The successful candidate will receive comprehensive training and the tools required to succeed in the role, while working within a supportive team environment that values collaboration, development and exceptional customer service. Your Roles and

Responsibilities

While in this position your duties may include but will not be limited to : Handling both inbound and outbound calls with customers, adapting your communication style to meet individual needs and circumstances Managing existing customer accounts, including taking and rehabilitating payments and proactively addressing any issues that may arise Building positive and professional relationships with customers, ensuring they feel listened to, understood and supported throughout every interaction Taking the time to understand customers' financial and personal circumstances in order to identify appropriate and sustainable solutions Responding confidently and compassionately to customers who may be experiencing vulnerability or challenging personal circumstances Providing personalised support by adapting your approach and solutions to suit each customer's individual needs Identifying potential issues with customer accounts and taking proactive steps to resolve them effectively Answering customer queries and taking appropriate action to ensure concerns are dealt with efficiently and professionally Using a range of communication methods, including telephone, email and SMS, where appropriate Maintaining accurate and up-to-date customer records and ensuring all interactions are documented correctly Using internal systems and servicing platforms to manage customer accounts and deliver an efficient and consistent service Working collaboratively with colleagues to achieve positive customer outcomes and contribute to wider team objectives Contributing to a positive team environment and supporting the continued growth and development of the business What You Will Need to Apply: The ideal candidate will have previous experience within a customer service, contact centre, account management or simil...

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