Customer Service Coordinator - 12 month fixed term contract

Reference: 5206 Customer Service Coordinator Location: Hemel Hempstead Salary: Competitive, dependent on experience Hours: Monday-Friday, 8:30am-5:00pm Contract: 12-month fixed-term contract The Opportunity We are recruiting for a Customer Service Coordinator to join an established business based in Hemel Hempstead on a 12-month fixed-term contract to cover maternity leave.

This is a varied, hands-on role combining customer service, scheduling and coordination. You'll act as a key point of contact for customers, managing service requests and coordinating engineers to ensure issues are dealt with efficiently and customers receive a great level of service.

Working closely with internal teams, engineers and external suppliers, you'll help keep day-to-day operations running smoothly, managing schedules, prioritising requests and resolving issues as they arise. The business uses a bespoke in-house system, and full training will be provided, so you don't need previous experience with the software.

What matters most is having the right attitude, strong organisational skills and a genuine passion for customer service. Key Responsibilities Customer Service: Act as the main point of contact for customer enquiries, service requests and complaints, ensuring timely responses and a positive customer experience.

Scheduling & Coordination: Coordinate engineer diaries and workloads, arranging on-site visits and remote support in line with customer requirements. Service Management: Log and monitor service requests, incidents and quality issues, ensuring these are followed through to resolution.

Problem Solving: Manage changing priorities, investigate issues and know when to escalate more complex cases. Maintenance Planning: Schedule routine preventative maintenance visits in line with customer contracts. Administration & Reporting: Maintain accurate records, update internal systems and produce reports to identify and resolve recurring issues.

Supplier Liaison: Communicate with suppliers and third-party providers to support the smooth delivery of services. Parts & Deliveries: Provide cover for parts ordering, deliveries and order fulfilment when required. Continuous Improvement: Contribute ideas to improve processes, service quality and operational efficiency.

About You We're looking for an enthusiastic, proactive and hands-on individual who enjoys a varied role and takes pride in delivering excellent customer service. Ideally, you...

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