Customer Service Coordinator

Customer Service Coordinator Job Location: Desborough, Northamptonshire Salary: Up to £30,000 per annum, depending on experience Hybrid: 4 days in the office, 1 day working from home Hours: 9am - 5pm Are you an experienced Customer Service professional with a strong background in a commercial office environment?

Do you enjoy building long-term customer relationships, coordinating orders, solving problems, and ensuring customers receive exceptional service every step of the way? We are recruiting for a Customer Service Coordinator to join a successful and growing business based in Desborough.

This is an excellent opportunity for someone with strong B2B customer service experience who can take ownership of customer accounts, manage multiple priorities, and work collaboratively across several departments. The Role As a Customer Service Coordinator, you will act as the primary point of contact for customers, managing enquiries, orders, account administration, and customer relationships.

You will play a key role in ensuring a seamless customer experience while maintaining service levels and supporting wider business objectives. Key Responsibilities Act as the primary customer contact for enquiries, orders, quotations, and ongoing account management.

Build and maintain strong relationships with customers and internal departments. Manage customer accounts of varying sizes, taking ownership of the customer journey from onboarding through to ongoing support. Process customer orders accurately and efficiently whilst communicating progress to customers and internal stakeholders.

Investigate and resolve customer queries and complaints, ensuring prompt and satisfactory outcomes. Coordinate customer requests, quotations, additional order quantities, and delivery requirements. Request and track samples, ensuring service level agreements are achieved.

Maintain and update internal systems, including data cleansing, housekeeping, and administration activities. Support onboarding activities and follow-up communications with new customers. Work collaboratively across departments to ensure customer expectations and service standards are met.

Provide support and cover during periods of peak activity and annual leave. About You We are looking for someone who has gained solid customer service experience within a commercial office-based environment and can demonstrate a logical, proactive, and customer-focused approach.

You will have: Previous B2B customer service experience within a commercial office setting. Experience managing customer accounts and processing orders. Comfortable to working toward KPI's A genuine passion for delivering an outstanding customer experience.

Strong relationship-building and stakeholder management skills. Excellent communication skills, both written and verbal. Experience handling customer complaints and enquiries through to resolution. Strong org...

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