Customer Service Coordinator

Life in this role As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Friday, 9am-5pm/10am-6pm. Some occasional Saturday working may be required (potential remote working for the Saturdays). Salary: £29,273 per annum Key Duties of a Customer Service Coordinator: First point of contact for Partner Account and Network Services related enquiries.

Problem solving for Partners, customers and internal departments. Meeting customer and client expectations and meeting agreed SLA's. Collating accurate information for Partner KPI packs and internal business reporting. Provide accurate data in a timely manner, for both internal and external stakeholders.

Maintain a high level of customer/ Partner focus. Work closely with internal departments to ensure optimum customer service provision. Manage Partner agreements in line manager's absence. Assisting with event co-ordination in line manager's absence.

Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required. Invoice generation for specific accounts or events where required. Distribution of all Partner communication bulletins.

Track and trace system co-ordination where required. Action generic TPN email inbox to distribute enquiries effectively. Job requirements What you'll need ... Intermediate level of Microsoft IT skills to include Excel, Word and Outlook.

Ability to prioritise tasks effectively to meet all deadlines. Displays a calm and methodical approach if under pressure. High attention to detail and high level of accuracy. Professional and courteous approach. Strong verbal and written communication skills.

Excellent problem solving skills with the desire to share best practice enhancements. Strong teamwork approach.

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