Customer Service Manager

Overview

In this role you will manage a centre as a small business, delivering exceptional customer service and driving centre performance. You will lead a close-knit team, handle a broad range of on-site operations, and upsell to customers to support revenue growth. You’ll ensure every guest receives world-class service and help turn customers into ambassadors for the brand. This is a hands-on, entrepreneurial role within a global, sustainability-focused workspace company.

Pay / Benefits

• induction training
• ongoing learning and development
• promotion prospects
• incentives
• sociable hours
• wellbeing benefits

Responsibilities

• oversee all on-site centre operations
• lead problem solving and issue resolution
• provide tours to prospective customers
• upsell to existing customers
• maintain high service quality and workspace standards
• drive cross-functional collaboration to meet targets
• focus on customer satisfaction to build brand ambassadors
• manage a small team and performance

Key requirements

• experience delivering against targets while leading a small team
• experience in a customer-focused venue (flexible workspace, store, restaurant, etc.)
• mindset: passion, drive, ownership, resilience
• customer service and commercial skills
• world-class service mindset
• passion
• drive
• ownership
• customer service
• sales/upselling
• team leadership

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