Customer Service Manager

Ready to take the next step in your Customer Service Manager career, leading a team and helping people reach their full potential? Based in modern offices in the centre of Blackburn, this is an opportunity to join a successful and expanding business as a Customer Service Manager.

You'll lead a team of Customer Claims Handlers, helping them deliver great customer service while achieving their performance targets and maintaining high standards. With a salary of up to £40,000 and an excellent benefits package, this role offers the chance to make a real difference to your team, develop your leadership skills and play an important part in the continued success of the business.

What will you be doing as a Customer Service Manager? Leading and motivating a team of Customer Claims Handlers, helping them perform at their best Monitoring team performance, ensuring targets are met and high standards of customer service are maintained Managing workloads and caseloads Coaching team members through regular one-to-ones, feedback and performance reviews Supporting the team with complex queries, complaints and escalated customer issues Checking calls, correspondence and case files to ensure quality and compliance standards are met Identifying opportunities to improve processes and the customer experience Working with other departments to support training, recruitment, onboarding and the ongoing development of your team What's in it for you?

A salary of £35,000 to £40,000, depending on experience 23 days' holiday plus bank holidays, increasing over time to 30 days An extra day off for your birthday The option to buy additional holidays Private healthcare after one year's service Pension scheme Life insurance worth three times your annual salary Bonus scheme Long-service awards Perkbox rewards scheme Company events Free on-site parking Wellbeing programme Rewards for suggestions that help improve the business Why would you join this company?

You'll be joining a successful and expanding business where customer care, quality and compliance are important. As Customer Service Manager, you'll have the opportunity to shape the performance of your team, develop individuals and help improve the service customers receive.

It's a hands-on leadership role where you'll be able to make a visible contribution, working closely with the Head of Operations and colleagues ...

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