Customer Service Manager

Omnia are looking to recruit a Customer Service Manager to lead, motivate and develop a team of customer service advisors to deliver excellent customer service while achieving agreed performance, quality and operational targets.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Key Responsibilities Lead and manage a team of customer service advisors on a day-to-day basis.

Set clear performance expectations and ensure team members meet agreed KPIs an...

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