Customer Service & Operations Manager

Customer Service & Operations Manager Location: Exeter Salary: up to £44,000 DOE + Bonus Job Type: Full-Time, Permanent Hours: Monday-Friday, 38.75 hours per week Benefits Competitive bonus scheme 25 days annual leave plus bank holidays Pension scheme Ongoing training and development Career progression opportunities Supportive and collaborative culture Employee wellbeing initiatives Modern office environment Join a growing and successful business About the Company Our client is a well-established and expanding organisation with a strong reputation for delivering exceptional customer service and delivering positive outcomes for its customers.

Due to continued growth, they are seeking an experienced Customer Service & Operations Manager to lead a high-performing team and contribute to the ongoing success of the business. This is an excellent opportunity for a people-focused and commercially aware leader who enjoys developing teams, improving customer experiences and driving operational excellence.

The Role As Customer Service & Operations Manager , you will be responsible for leading, developing and motivating a customer service team, ensuring exceptional service standards are maintained while achieving operational and commercial objectives.

This is a varied leadership role that combines people management, customer experience, operational oversight and continuous improvement. You will work closely with senior leadership to drive performance, enhance processes and support the continued growth of the business.

Key Responsibilities Leading, motivating and developing a high-performing customer service team Managing performance through coaching, mentoring and regular feedback Supporting employee development and creating clear progression pathways Conducting one-to-one meetings, appraisals and performance reviews Handling challenging people conversations professionally and effectively Driving a customer-first culture across the team Ensuring customer enquiries and issues are managed efficiently and effectively Identifying opportunities to improve customer satisfaction and service delivery Monitoring and analysing customer service KPIs and team performance Managing operational performance and ensuring service excellence About You Strong people management and coaching skills Experience leading high-performing customer service teams Excellent commercial awareness and...

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