Customer Service Representative

The Rewards and Benefits on Offer: Immediate start available A competitive basic salary and benefits 25 days holiday plus BHOLS Death in Service 2x annual salary Auto-enrolment pension Healthcare cash plan. The chance to gain experience with a rapidly growing blue-chip employer Free on-site parking MTrec’s New Opportunity: MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative.

The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers If you meet the person specification below, apply now for an immediate response!

The Job you will do: Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times Maintain system housekeeping and admin

About you

Experience in a customer service-focused role, ideally within engineering/manufacturing Experience in logistics and export documentation is desirable Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.

Excellent communication skills, both written and verbal, including a confident and professional telephone manner. The ability to work effectively as part of a team and independently when required. Good IT literacy, with knowledge of common Microsoft Office applications

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