Customer Service Representative
MTrec Recruitment Careers · Newcastle upon Tyne, England ·
The rewards and benefits on offer: Immediate start available. Potential to go permanent Competitive benefits package. Collaborative and supportive work environment. Flexible start time of between 08:00 - 09:00 am Free on-site parking Working Hours: 37.5 per week, Monday to Friday.
MTrec's New Opportunity: MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team.
This is an excellent opportunity for someone looking to build a long-term career within a growing business. If you have a background within Customer Service, apply now for an immediate response! The job you'll do: Deliver outstanding customer service by maintaining relationships with internal and external customers.
Respond to inbound calls and initiate outbound calls/email correspondence Process customer orders through internal record management systems. Manage customer expectations, advising on lead times, share product knowledge and alternatives available.
Report and escalate customer queries to the Customer Service Team Leader as appropriate. Support other team members as and when required. Process orders Coordinate returns with the Warehouse Arrange private orders and take card payments Coordinate returns with the Warehouse and arrange replacements if required.
About you
Available for an immediate start Relevant recent experience in a similar customer-centric environment. Robust to receive challenging calls Able to deal with / manage and diffuse conflict via phone and email Basic problem-solving skills, and knowing when to escalate to CS Manager Proactive, not reactive - excellent account/order management skills Multitasking skills Has excellent communication skills, verbal and written ...