Customer Service Team Leader

CBC Resourcing Solutions Customer Services Team Leader London – hybrid £45,000 to £50,000 plus share options and bonus and benefits Do you have strong customer service skills? Would you like to join the UK's most exciting start up bank?

A team of high profile, high net worth entrepreneurs have created a new bank to focus on the entrepreneurs of tomorrow. Our client is looking for a driven and experienced Customer Service Team Leader. Obtain feedback for the customer base on the customers experience received at key touch point via various channels.

Analysis and track the results creating actions plans on how to continuously improve. Enhance the existing programme of surveys to gain feedback from the deposits customer base at key touch points. Conduct call/email/letter/secure message sampling to review the customer experience.

Be an escalation point for the department on complaints and issues. Respond to reviews/feedback via social media and customers experience platforms. Analyse customer reviews/feedback from all channels to identify themes/trends.

Create and present action plans based on reviews/ feedback/sampling to continually improve the customer's experience. Strong customer service skills Share options Bonus Benefits - In the first instance please send your CV in confidence – lucy@cbcrs.co.uk - To apply for this job email your details to lucy@cbcrs.co.uk. - 12-14 Shaw's Road, Altrincham, Cheshire, WA14 1QU - info@cbcrs.co.uk - 0161 5330011 AMRT1_UKTJ ...

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