Customer Services Assistant

Your new company You'll be joining a well-established organisation within the housing sector that provides a range of services to tenants and customers across the local area. They are now looking for an experienced and approachable Customer Services Assistant to join their team, providing high-quality frontline customer service alongside general administrative support.

Your new role As Customer Services Assistant, you will act as a key first point of contact for customer enquiries while supporting the wider organisation with day-to-day administration. The role is varied and will involve customer interaction across phone, email, live chat and face-to-face channels.

Your responsibilities will include

Providing a professional and friendly first point of contact for customers Managing customer enquiries and directing queries to the appropriate teams Monitoring shared email inboxes and live chat enquiries Providing general administrative support including scanning, filing, printing and document preparation Processing incoming and outgoing mail Taking payments and issuing receipts Preparing customer information packs and correspondence Updating customer and housing information on internal systems Supporting meeting room bookings and general office administration Assisting with housing, repairs and customer engagement administration What you'll need to succeed You'll have previous experience within a customer service, administration or front-line support role, with strong communication skills and a genuine customer-focused approach.

You will also be: Confident dealing with customers by phone, email and face-to-face Organised with strong attention to detail Comfortable using Microsoft Office and database/CRM systems Able to manage a varied workload and prioritise effectively A strong team player with a professional and approachable manner What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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