Customer Services Representative

Customer Service Representative/Order processor x 3 Full-time - Hybrid Role Widnes Duties If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we'd love to hear from you.

As a Customer Service Representative , you'll be the first point of contact for our customers. As part of our Customer Service Team, you are the face of our business and essential in building loyalty and trust. Key Responsibilities and Tasks Partnering closely with the Account Manager to build strong, lasting relationships with a dedicated customer portfolio, supporting account retention and identifying opportunities for growth.

Delivering exceptional customer service through open, proactive communication and developing a thorough understanding of each customer's unique requirements. Engaging with customers across multiple communication channels, including telephone, email, and CRM platforms, to provide timely and effective support.

Managing the end-to-end order process, coordinating returns, identifying process improvement opportunities, and recommending alternative products or solutions to best meet customer needs. Taking ownership of customer enquiries and concerns, effectively prioritising and escalating issues where required, and ensuring they are resolved to a high standard.

Acting as the primary point of contact for customers, providing a responsive, professional service and ensuring a seamless customer experience at every interaction. We Are Looking For You delight in investigating customer problems, getting to the root cause and putting them right. You are friendly, organised and resilient.

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