Customer Success Manager
Confero · London, England ·
Responsibilities Own and manage the post-sales customer experience across Luminance's product suite Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment Guide customers through change management and drive strong user adoption across teams Act as the primary point of contact during onboarding and early lifecycle phases Build trusted relationships with key stakeholders across legal and business teams Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey Monitor customer engagement and proactively address risks and opportunities Deliver product demonstrations, training sessions, and enablement support Requirement Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTec Demonstrated ability to manage structured onboarding processes or customer-facing project Experience supporting customers through technology adoption or organizational change initiative Experience supporting customers on guided, consultative software platforms (not purely self-serve Strong communication and stakeholder-management skill Ability to quickly learn and confidently explain advanced product functionalit Analytical, proactive, and solution-oriented mindset