Customer Success Manager (EMEA)

Overview

In this role you are the strategic quarterback for a portfolio of enterprise customers, guiding them from deployment to ongoing value realization. You build trusted partnerships with executive sponsors, coordinate cross-functional resources, and drive measurable outcomes using the CloudBees platform. You speak fluently with engineering leaders and steer adoption and expansion. This hybrid London-based position covers the EMEA region and offers high-impact, cross-team collaboration in a growing software governance business.

Pay / Benefits

• Headspace account provided
• fully funded Employee Assistance Programme
• home office stipend and setup support
• equity options
• bonus plan tied to personal and company milestones
• comprehensive medical insurance including dental for dependents

Responsibilities

• Drive business outcomes and adoption roadmaps with executive stakeholders
• Lead Executive Business Reviews and align CloudBees capabilities with client priorities
• Map relationships across customer leadership and cultivate new champions
• Maintain and monitor account health and success plans, mobilizing internal resources
• Identify expansion opportunities and coordinate with Sales for growth and risk management
• Coordinate with Professional Services, Support, and Field CTOs for complex implementations
• Maintain domain fluency in DevOps, CI/CD, cloud technologies, and agentic coding to discuss with engineering leaders

Key requirements

• 5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting
• Proven track record of managing enterprise accounts, conducting EBRs, and driving adoption programs
• High technical aptitude enabling fluent discussions with Engineering Leaders
• Strong project management, strategic thinking, and executive presentation skills
• Experience with organizational change management and driving developer adoption
• Customer advocacy and ability to convert champions into references or CAB participants
• strong communication and presentation
• executive stakeholder management
• cross-functional collaboration
• DevOps fluency
• CI/CD knowledge
• cloud technologies

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