Customer Success Manager

Customer Success Manager Salary: Market-leading package designed to attract and retain exceptional talent Location: Remote/Field-Based (North West Region) GEM Partnership is delighted to partner exclusively with Mandata, the UK's leading Transport Management System (TMS) provider, supporting more than 7,000 users and helping transport and logistics operators improve efficiency and performance.

Founded in 1974, Mandata has spent over five decades building specialist expertise within transport technology and are the technology partner of choice for 45% of the UK's top 100 road transport companies. With approximately 100 employees, they are now backed by Tenzing, supporting the next phase of growth across the UK and Ireland.

Due to their continued growth, Mandata is seeking a Customer Success Manager in the North West to build strong customer relationships, drive software adoption, maximise customer ROI and support long-term account growth and renewals.

Predominantly field-based, you will act as a trusted advisor to a portfolio of customers, working closely with senior stakeholders to maximise software adoption, deliver measurable ROI and identify opportunities for long-term account growth and renewal.

The Role Build trusted relationships with key customer stakeholders, including C-suite contacts Manage a portfolio of approximately 45-50 client accounts, including enterprise-level customers, ensuring clients receive maximum value from the Mandata solution Identify opportunities for account growth, retention and long-term customer engagement Build strong customer relationships through regular face-to-face interaction, site visits and account reviews Drive customer adoption and achievement of ROI objectives Develop and manage Continual Service Improvement Plans (CSIPs) Support contract renewals and customer retention activities Analyse customer trends and recommend operational improvements

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