Customer Success Manager

Overview

In this role you will partner with senior EMEA clients to maximize value from Anthropics Claude capabilities. You will guide adoption, align AI solutions with strategic business goals, and drive usage across API and Claude products. You will influence product direction through customer insights and help shape regional CS processes. This is an early regional role offering autonomy, cross-functional collaboration, and the chance to scale our EMEA customer base while advancing responsible AI deployment.

Pay / Benefits

• competitive compensation
• optional equity donation matching
• generous vacation and parental leave
• flexible working hours
• office space in a collaborative environment

Responsibilities

• Forge strategic relationships with key EMEA decision makers and identify optimization/expansion opportunities
• Develop deep product expertise across API, Claude for Enterprise, and Claude Code to advise customers on optimal solutions
• Lead usage planning and value realization by mapping current and future adoption
• Monitor usage patterns and address underutilization to maximize contracted value
• Act as the customer’s thought partner, sharing roadmap updates and coordinating with Product PMs for EMEA needs
• Quantify value through ROI and impact metrics to justify continued and expanded investment
• Identify new use cases and lines of business for Claude across departments and workflows
• Design and execute change management initiatives (Train the Trainer, Center of Excellence, enablement)
• Own end-to-end customer experience with lifecycle management and Quarterly Business Reviews
• Help build and codify regional CS processes, playbooks, and best practices

Key requirements

• 6+ years in customer-facing roles (CS, Consulting, Solutions, or equivalent)
• Experience with both consumption-based and seat-based models and their expansion levers
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to diverse audiences
• Strategic mindset to identify growth opportunities and translate into actionable plans
• Strong cross-functional collaboration and stakeholder management
• Robust project management skills and multitasking across many accounts
• Passion for AI and responsible development
• Experience operating in growing regions across time zones
• Native English; bonus: French, German, Spanish, or Italian
• cross-functional collaboration
• strong communication
• strategic thinking
• AI/ML concepts
• API integrations
• software implementation patterns

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