Customer Success Specialist (French Speaking)
Vontier Corporation · London, England ·
French-speaking Customer Success Specialist - remote in the UKAbout Teletrac NavmanTeletrac Navman is a global provider of telematics and connected mobility solutions, helping businesses improve fleet performance, safety, and efficiency.
We work with a wide range of enterprise customers across sectors including transport, construction and services, delivering technology and insight that helps them achieve measurable business outcomes. We're looking for a French-speaking Customer Success Specialist to own and grow a portfolio of strategic customer accounts across the UK and France.
This is not your typical Customer Success role. You'll combine relationship management, problem-solving, operational coordination, and value delivery—acting as the trusted link between customers and multiple internal teams.
Many of these accounts are underdeveloped and under-engaged, meaning this role is a real opportunity to build relationships from scratch, drive adoption, and unlock significant growth potential. If you're someone who takes initiative, thrives in ambiguity, and enjoys figuring things out without being spoon-fed, this is where you'll excel.
What You'll Be Doing
Account Ownership & GrowthManage ~5 key accounts (Gold/Platinum level, ~750K ARR)Build strong relationships with French-speaking stakeholders across multiple business unitsDrive retention, renewals, and long-term account growthTurn disengaged customers into high-value partnershipsCustomer Success & Value DeliveryUse data and insights to tell a story and demonstrate valueIdentify opportunities to improve customer outcomes and adoptionAct as a trusted advisor – not just a reactive support contactCross-Functional CollaborationDrive outcomes without direct authority across teamsTranslate customer needs between French-speaking clients and internal teamsCoordinate with Sales, support, field service, and order managementSupport onboarding, installation, billing queries, and service deliveryWhat We're Looking ForMust Have: Fluent (professional level) French and EnglishExperience in Customer Success, Account Management, or similar – (Mid to Enterprise level)Background in recurring revenue environments (SaaS, telecoms, leasing, etc.)Strong problem-solving ability and logical thinkingAbility to engage and communicate with senior stakeholders (C-level exposure)High levels of ownership, resilience, and follow-throughExperience in data-driven environmentsExperienced with discussing data & analytics to customersComfortable making decisions
Nice to Have
Experience in industries like telecoms, fleet, construction, or equipment leasingPrevious exposure to sales or cold outreach (helpful for building relationships from scratch)Experience managing complex, multi-entity accountsWhat Sets This Role Apart: Autonomy from day one – you'll lead outcomes with access to resources, mentorship, and team supportBroad scope – customer success + operational + commercialReal impact – huge opportunity to grow accounts and shape relationshipsData-driven storytelling – you'll use insights to influence decisionsRelationship-building opportunity– turning disengaged clients into loyal advocatesWhat Success Looks Like: Within your first few months,
you will
Be operating largely independentlyHave built strong relationships with your key stakeholdersBe driving renewals, retention, and growth across accountsDelivering clear, demonstrable value to your customersBe seen as a trusted partner, not just a supplierLocation & Travel: UK-based roleTravel to customer sites across the UK (quarterly)Travel to France ~2–4 times per yearWhy Join?
This is a role for someone who wants more than just "managing accounts."You'll step into a position where: You can build something from scratchYour initiative and ideas genuinely matterYou'll develop a mix of commercial and relationship skillsYou'll directly influence customer growth and business successHow we reward you: OTE 51,000 to 55,000Remote working with flexibilityOpportunity to travel across the UK and internationally (including Europe)A role with high autonomy and real ownership of outcomesExposure to a diverse range of industries and customersA supportive team environment with regular coaching and developmentSound Like You?
If you're a curious, proactive problem solver who enjoys owning opportunities and building relationships, we'd love to hear from you.#LI-DL1 #LI-Remote (Living in the United Kingdom) WHO IS TELETRAC NAVMANTeletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.
As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com. WHO IS VONTIERVontier (NYSE: VNT) is a global technology company powering the way the world moves.
We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians.
From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future.
Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let's power the way the world moves! Job SummaryJob number: TEL004087Profession: Service (Customer & Field)