Customer Support Advisor / Administrator

We are seeking a part-time, temporary Customer Support Advisor to join our Customer Support team in Warrington. This is an excellent opportunity for a customer-focused individual who enjoys working in a fast-paced environment and delivering exceptional service.

About the Role

As a Customer Support Advisor, you will play a key role in providing first-line support to customers across our Sales and Service operations. You will be responsible for delivering efficient, professional assistance while ensuring a high standard of administrative support to both customers and internal teams.

Key Responsibilities

Handle a high volume of incoming customer calls, including breakdown and service-related enquiries. Deliver accurate and timely administrative support to customers and internal departments. Respond professionally and efficiently to customer enquiries, ensuring a positive customer experience.

Maintain and update customer and supplier portals, monitoring activity and escalating issues where necessary. Produce and update reports to support operational activities. Prepare and issue customer quotations as required.

Provide dedicated support within your designated business area. Build and maintain strong relationships with customers, suppliers, and colleagues. Ensure customer records and information are kept accurate and up to date.

What We're Looking For Excellent customer service and communication skills. Strong administrative and organisational abilities. Ability to manage multiple tasks and priorities in a busy environment. Good attention to detail and accuracy.

Confident using Microsoft Office and other business systems. A proactive, team-oriented approach with a willingness to learn. This role offers the opportunity to be part of a supportive team where your contribution will have a direct impact on delivering an outstanding customer experience.

What We Offer

Competitive salary and commission scheme Attractive company pension with generous employer contributions Company sick pay Voluntary critical illness cover Free eye tests and annual flu vaccinations 24/7 Employee Assistance Programme Employee benefits platform with discounts and savings You'll also receive industry-leading training and ongoing support, giving you the knowledge, tools and confidence to succeed.

We are committed to developing our people and offer excellent opportunities for career progression within Toyota Material Handling. Why Choose Toyota? Toyota Material Handling is the world's leading manufacturer of materials handling equipment, providing quality products and service support across the UK. We are committed to c...

Report this job