Customer Support Advisor

CUSTOMER SUPPORT ADVISOR Trinity Estates ��24,530 per annum Hemel Hempstead (Head Office) Full-time, Office-based ROLE OVERVIEW We're looking for a Customer Support Advisor to join our busy and friendly customer support team at Trinity Estates' head office in Hemel Hempstead.

This is a people-first role, centred on delivering outstanding service to the residents and clients across our residential property portfolio. If you're a confident communicator who thrives in a fast-paced environment and genuinely enjoys helping people, we'd love to hear from you.

ROLE EXPECTATIONS This role is all about communication — across phone, email and our online reporting systems. You'll be the first point of contact for residents and clients, handling a wide range of queries and ensuring every interaction is dealt with professionally, promptly and with care.

You'll work closely with our Property Management Team and other internal stakeholders, helping to keep things running smoothly across our regional property portfolios. WHAT SUCCESS LOOKS LIKE You'll be succeeding in this role if: Residents and clients feel heard, helped and well looked after Queries are resolved accurately, politely and within agreed timeframes Your written communications are clear, professional and error-free You manage your workload effectively, prioritising urgent matters confidently You're growing your knowledge of the property industry and contributing positively to the team HOW YOU'LL SPEND MOST OF YOUR TIME On a typical day, you'll be: Handling inbound telephone and email enquiries from residents, clients and internal teams Responding to all communications in a polite, timely and professional manner Assessing and actioning issues arising on regional property portfolios Presenting clear and logical responses when managing difficult or challenging calls Ensuring all written correspondence is concise, accurate and professionally presented Collaborating with Property Managers and other stakeholders to resolve queries efficiently WHO THIS ROLE IS FOR This role suits someone who: Has clear, confident communication skills — both written and verbal Has an exemplary telephone manner and can manage challenging calls calmly Listens carefully and asks the right questions to fully understand a query Can prioritise effectively and stay organised in a busy environment Takes ownership of their workload and uses good judgement to make decisions Is committed to their own development and eager to learn about the property sector EXPERIENCE THAT HELPS Y...

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