Customer Support Executive

About the Role:

As a Customer Support Executive at BPO Wizard, you will serve as the bridge between our clients’ needs and the skilled virtual assistants who will contribute to their success. In this dynamic role, you will leverage your strong sourcing abilities, in-depth understanding of virtual work, and outstanding communication skills to identify the most suitable virtual assistant candidates.

Key Responsibilities:

• Reach out to potential candidates via phone to introduce themselves and discuss potential job opportunities.
• Build and maintain relationships with client companies to understand their hiring needs.
• Review resumes and applications to identify qualified candidates and conduct initial phone screenings to assess skills and qualification.
• Prepare and present shortlisted candidates to clients, highlighting their qualifications and suitability for the position.
• Arrange interviews between clients and candidates, serve as a liaison between clients and candidates to address questions, concerns, and negotiation processes.
• Maintain regular communication with candidates, providing updates on their application status.
• Extend job offers, negotiate terms, and facilitate the onboarding process.
• Generate recruitment reports and metrics for management review.
• Work closely with hiring managers to understand job requirements and align on candidate profiles.
• Maintain accurate records of candidate and client interactions in the agency's database.

Why Choose a Career With BPO Wizard?

• Opportunity to relocate to your hometown
• Save on big-city living expenses
• Enjoy a competitive salary
• Gain international exposure
• Be part of young leadership
• Collaborate with a team of A players
• Benefit from a merit-based reward system

What we value:

• Strong values
• Growth mindset
• Eagerness to learn
• Clear communication
• Creative problem-solving

Qualifications:

• A bachelor's degree in Human Resources, Business Administration, Marketing, Information Technology, Computer science, or a related field is preferred.
• 0-4 years of proven experience in recruiting, with a focus on sourcing and assessing virtual.
• Excellent understanding of work dynamics, including virtual collaboration tools and effective communication practices.
• Exceptional communication skills, both written and verbal, with the ability to convey complex information succinctly and clearly.
• Strong organizational skills and meticulous attention to detail.
• Self-motivated and able to work independently in a work environment.
• Proficiency in utilizing various online sourcing platforms, job boards, and social media for candidate identification.
• Demonstrated ability to analyze candidate qualifications and match them to specific client needs.
• Proficiency in using the MS Office Suite (Word, Excel, and PowerPoint) Top of Form.

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