Customer Technical Advisor

We're looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you'll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.

What we offerCompetitive Salary: Reflecting your skills and experienceBonus Plan: Performance-based bonuses to reward your impactGenerous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays workedHoliday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive

Benefits

Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discountsCareer Development: Extensive growth and advancement opportunitiesFree Onsite Parking: Hassle-free commutingDress Down Fridays: Casual attire to wrap up the weekHow will you do itIn this phone-based, security system support role, you will provide technical support to field engineers and customers.

This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.

You will

Diagnose and troubleshoot security alarm faultsUse a broad range of monitoring and programming softwareDeliver excellent customer service to external residential and commercial customersHandle bespoke and high-security customer requirements with discretionAssist field engineers to ensure remote connectivity to alarm systemsWhat We're Looking ForWe want passionate, detail-oriented problem solvers who thrive in a high-energy environment. Essential

Skills

An interest in problem-solvingExcellent communication skillsAbility to convey technical information to a non-technical audiencePreferred

Skills

Experience in technical problem-solvingExperience providing customer service over the phoneBackground in customer serviceIf you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!

About Johnson ControlsJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.#LI-MS2#LI-Onsite#ADTcustomerserviceSummaryLocation: Manchester-Manchester-United KingdomType: Full time

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