CX Data & Insights Manager
Tate Recruitment · Milton Keynes, England ·
CX Data & Insight Manager Fixed-Term Contract (12-14 Month Maternity Cover) Competitive Salary + Company Car + Excellent Benefits Milton Keynes | Hybrid Working (3 days office / 2 days home) Drive Customer Experience Transformation Our client is a well-respected international brand known for delivering exceptional customer experiences.
They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships, and driving business-wide engagement with the programme.
Customer experience sits at the heart of the business, directly influencing customer retention, service revenue, and long-term success. The Role Working closely with senior leaders, operational teams and external partners,
you will
Lead the organisation's Customer Experience programme. Manage the implementation and embedding of a new CX platform. Coordinate stakeholders and drive project delivery across the business. Manage third-party suppliers, ensuring delivery against expectations.
Translate customer feedback and data into practical business recommendations. Provide tools, insights and reporting that support operational performance. Identify opportunities to improve customer satisfaction, retention and revenue.
Support and develop one direct report. What We're Looking For We're interested in candidates from any customer-focused sector who can bring fresh thinking and best practice. You'll have: Proven project management and change delivery experience.
Strong stakeholder engagement and influencing skills. Experience managing external suppliers and partners. Confidence working with data, reporting and business insight. Commercial awareness and an understanding of customer experience drivers. Excellent communication, organisation and relationship-building skills.