Data Analyst - Cyber

Hybrid A global cyber security company is hiring a Senior Data Operations Analyst to turn customer data into insight for its Customer Success teams. You'll own CS reporting, keep customer data accurate, and lead hands-on work with AI and LLMs to make the teams more effective.

What you'll do Build and own Customer Success reporting in Power BI and Planhat, from leadership dashboards to day-to-day views. Analyse product usage, engagement and retention data to answer business questions. Write SQL in Snowflake and keep customer data accurate across systems.

Roll out AI features in Planhat and build use cases on the company's in-house LLM, including prompt design and maintaining the knowledge sources the AI draws on. Run and improve the Customer Success platform (Planhat), processes and documentation.

Train CS teams on tools, reporting and AI, and present insights to leadership. What you'll bring 3+ years as a data, business or operations analyst. Strong SQL (ideally Snowflake) and Power BI skills; Python a plus. Experience with a Customer Success platform (Planhat, Gainsight or similar) and/or Salesforce.

Practical experience using AI tools or LLMs in a business setting. Good grasp of SaaS metrics such as ARR, renewals and health scores. Clear communicator who can turn data into recommendations for non-technical audiences.

Skills

sql data analyst

Benefits

Work From Home

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