Data‑Driven Store Experience Leader

Sainsbury's · Stevenage, England ·

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Sainsbury's is seeking a Lead Customer Experience Manager to drive excellence across in-store operations, including checkouts, petrol stations where applicable, and back-of-house services. You will lead a team of managers to deliver outstanding service and optimised store performance, using data and KPI insights to elevate customer satisfaction.

You will own scheduling, performance management, disciplinaries when needed, and coach teams to foster an inclusive culture that puts customers and

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