Day Concierge

A luxury residential block based in SE London is looking to hire for a Day Concierge to join their team. The Concierge will assist with general front of house duties, ensuring a smooth seemless service is provided to residents and leaseholders.

Hours: 4on 4off Rota - 8am to 8pm / 7am to 7pm Salary: £30,000 per annum Key Responsibilities Front of House. Staff reception, greet and assist residents and visitors, and deal with enquiries promptly and courteously. Parcels and Deliveries.

Receive, log, store and release parcels, signing every parcel in and out, and keep the parcel room orderly and secure. Security and Access. Monitor CCTV and the entry system, control access to the building, verify visitors, and carry out regular patrols of communal areas.

Keys and Fobs. Issue and recover keys and fobs, and keep the key register accurate. Contractors. Sign contractors in and out with their times, check they have the correct authorisation and documentation, and supervise works in communal areas.

Refuse. Put the bins out for the Tuesday collection and return them afterwards. Fire and Life Safety. Carry out and record routine safety checks, know and follow the procedures, and act as a first responder in an incident.

Handover. Keep a written handover log so the colleague starting the next block of shifts knows exactly what is outstanding. Incidents. Respond to incidents, follow the building's fire and emergency procedures, and escalate to the Head Concierge or the managing agent as appropriate.

Records. Keep reception's logs and registers accurate and complete for every shift.

Person Specification

Experience in a concierge, front of house, security or customer service role. Calm, courteous manner with residents and visitors. Reliable, punctual and comfortable working alone for a full shift. Sound judgement on when to handle something and when to escalate it.

Basic computer literacy for logs and email. Right to work in the United Kingdom, and willing to undergo a basic DBS check TPBN1_UKCT

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