Delivery Manager (Public Sector)

Overview

As a Delivery Manager at Kainos, you will ensure digital services and platforms align with client outcomes while upholding governance and quality. You’ll empower cross-functional teams to perform, learn, and grow within Kainos’ people-first culture. You’ll leverage delivery success and client relationships to explore follow-on opportunities. The role blends governance, delivery excellence, and business development in a client-facing consulting context, offering impact across complex projects and transformations.

Responsibilities

• Establish and enforce project governance and technical quality standards across the lifecycle
• Manage risks and issues and escalate where needed
• Protect information security and ensure confidentiality adherence
• Define success factors beyond traditional measures and ensure work streams have plans to achieve them
• Monitor profitability, forecasts, and project metrics (revenue, staffing, WIP, debt)
• Add value for clients by proactively managing expectations and addressing issues
• Motivate and empower teams, coach staff, and manage performance
• Develop and onboard team members, ensuring clear goals and regular feedback
• Foster constructive client, supplier, and stakeholder relationships
• Support sales and account teams to position Kainos for profitable new business
• Share successes externally through case studies, awards, and blogs
• Contribute to continuous improvement in management capability and align with Technology/Experience Design/Consulting thinking
• Assist with recruitment to support organizational growth

Key requirements

• Minimum of 2 years managing software delivery projects in an agile environment for external customers
• UK public sector experience (central government)
• Experience leading project teams including line management
• Proven ability to develop and manage client-supplier relationships and knowledge of at least one industry vertical (Financial Services, Health, Government)
• Strong commercial awareness and understanding of project dynamics
• Excellent interpersonal skills
• High flexibility (willingness to work away from base)
• Desirable: user research/analytics/design understanding; track record of securing follow-on business; PM certification; digital transformation delivery; leadership improvement initiatives
• excellent interpersonal skills
• strong communication
• flexibility and adaptability
• agile delivery
• project governance
• risk and issue management

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