Delivery Operations Lead

Our client is an online business insurance provider. Who Are We? We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.

We're a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project', we're working to help 10,000 small businesses start or grow by 2030.

Why not check out our advert on YouTube: Our TV advert 2024: 'Simply the Best'. Job Category Project Management Position Type Permanent Target Openings 2 What Is the Opportunity? Here's

what you'll be doing

Most organisations treat process optimisation as a side project. We see it as the engine of our tech strategy. We're looking for a Delivery Operations Lead to step into our Shared Services department and transform how we build and scale.

You won't just be managing workflows; you'll be acting as a systems-thinking champion to eliminate friction, optimise throughput, and turn our engineering delivery into a streamlined, high-efficiency machine. Reporting to the Delivery Manager, you'll partner directly with Product and Engineering leaders to introduce global best practices, tackle systemic risks, and cut waste.

With a background in software or data engineering, you understand the actual work behind the metrics. You will stabilise lead times, accelerate our time-to-market, and cut operational costs — ensuring our engineering teams can focus on doing their best, most impactful work.

As one of our Delivery Operations Leads, you'll: Apply Lean, Six Sigma, and Kaizen practices to overhaul end-to-end workflows and eliminate system-wide bottlenecks. Build and maintain dynamic workflow maps that expose blockers, highlight opportunities, and map out broader system impacts.

Standardise and automate tools across Shared Services to streamline our discovery and software delivery lifecycles. Analyse core flow metrics (throughput, lead time, cycle time) to root out underlying issues and drive data-backed recommendations.

Harness Jira, developer tooling, and BI platforms (like Looker or Tableau) to visualise process health and quantify the impact of change. Empower teams through self-service tooling, peer training, and data advocacy to embed a continuous-improvement mindset.

We're looking for someone who is: Experienced in process mastery, with an expert grasp of Lean, Six Sigma, or Theory of Constraints applied directly to software delivery. Tech-minded at heart, with 2+ years of hands-on experience a...

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