Desktop & Infrastructure Support Engineer

Our client is a global IT services company. Job Description: Desktop & Infrastructure Support Engineer We're looking for a Desktop & Infrastructure Support Engineer to join our team in Edinburgh, supporting a secure and important client environment.

This is a hands-on role where you'll provide day-to-day desktop support while also getting involved in wider infrastructure activities. You'll work across laptops, desktops, VDI and server environments, helping to troubleshoot issues, maintain systems and contribute to infrastructure projects and improvements.

We're looking for someone who enjoys solving technical problems and working directly with users, but who also has an interest in what's happening behind the scenes across the wider infrastructure. You'll have the opportunity to work with a range of Microsoft technologies and enterprise tools, build your technical knowledge and develop your career within a large technology organisation.

We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process.

Because this is an on-site role, you'll be someone who enjoys being visible and approachable, working alongside colleagues and building good relationships with the people you support. Due to the nature of the client environment, eligibility for security clearance is required for this role.

To meet the current security requirements, candidates must be sole UK nationals and have lived and worked continuously in the UK for the past five years . Unfortunately, we are unable to consider dual nationals for this position.

What you'll be doing Your day-to-day responsibilities will include: Providing technical support across desktop and infrastructure services , responding to issues and helping users resolve technical problems. Working as part of a support team handling calls and incidents across laptops, desktops, VDI and server environments .

Diagnosing and troubleshooting desktop and infrastructure issues, taking ownership where possible and escalating to the appropriate teams when required. Supporting the installation, configuration, maintenance and deployment of desktop and infrastructure technologies.

Working with Microsoft SCCM and supporting operating system and application deployment. Supporting technologies including Microsoft Entra, Azure and Intune . Working with Trellix ePO and client-side agents as part of the wider security and endpoint environment.

Monitoring desktop and infrastructure systems, identifying issues and helping to maintain optimal performance and availability. Contributing to infrastructure projects, deployments, upgrades and oth...

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