Despatch Administrator

Job Purpose To provide administrative support to the Despatch function, acting as a key link between the Despatch Administrators, Stores Despatch Team, and other departments. The role supports the accurate and timely shipment of goods, helping to ensure excellent customer service and smooth day-to-day operations.

Job Dimensions Support the daily activities of the Despatch department to ensure shipments are processed and dispatched correctly. Liaise with Stores, Despatch, Commercial and other departments to maintain effective communication and workflow.

Prepare and maintain shipment documentation and related administrative records. Assist with customer and internal enquiries relating to shipments and deliveries. Act as a second point of contact for incoming telephone calls, providing reception cover during breaks, absences and periods of high call volume.

Provide general administrative support to the Despatch Lead and wider team. Principal Accountabilities Arrange and book domestic and international shipments using approved courier and freight providers. Prepare shipping documentation, including commercial invoices, packing lists and other shipment paperwork.

Ensure orders are despatched in line with customer requirements and delivery schedules. Proactively track shipments, communicate updates and resolve any delivery, customs or service related issues with customers and logistics providers.

Maintain accurate shipment records and documentation within SAP and other company systems. Produce routine reports and support continuous improvement initiatives within the department. Provide a professional and responsive service to both internal and external customers, responding to enquiries and escalating issues where appropriate.

Work closely with colleagues across Despatch, Stores and Commercial departments to support daily operations and departmental objectives. Provide second-line reception cover during breaks, absences and periods of high call volume, including answering and directing calls and greeting visitors when required.

N.B this list is not exhaustive, the job holder is required to carry out reasonable tasks within the level of skill and ability. N.B this list is not exhaustive, the job holder is required to carry out reasonable tasks within the level of skill and ability. Qualifications E...

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