Digital Account Manager

DIGITAL ACCOUNT MANAGER CENTRAL LONDON - HYBRID £35,000-£45,000 + CAREER DEVELOPMENT

THE OPPORTUNITY

Enjoy building client relationships and helping clients get more from their websites and marketing? Get Recruited is partnering with an established creative digital agency to recruit a Digital Account Manager with the curiosity to understand a client's goals and the initiative to turn ideas into improvements.

You'll join a collaborative team, take ownership of established accounts and have a progression plan with opportunities to develop a specialism and work with more ambitious clients. This opportunity would suit an Agency Account Manager or Client Success Manager with experience in a marketing, creative or digital agency.

THE DIGITAL ACCOUNT MANAGER ROLE: Own relationships with a portfolio of retained clients following website launch, building trust and understanding their wider marketing priorities. Act as a proactive adviser, recommending how websites, SEO, email marketing, branding and other agency services can support each client's objectives.

Bring the relationship-building approach of an Agency Account Manager to regular client calls, reviews and meetings, presenting ideas clearly and agreeing practical next steps. Apply your Client Success Manager skills to keeping clients informed, managing expectations and following enquiries through to resolution.

Turn client requests into clear briefs for designers and developers, coordinating smaller projects and website enhancements through to completion. Manage competing requests across multiple accounts, assessing urgency, clarifying requirements and prioritising work with the delivery team.

Take an Agency Account Manager approach to developing existing accounts: identify relevant additional services, explain their value and present recommendations to clients. Combine proactive Client Success Manager support with hands-on website care, carrying out monthly WordPress and plugin updates and preparing website performance reports.

Review website results, identify opportunities for improvement and explain recommendations in language clients can understand. Build your portfolio through a phased handover, giving you time to understand each client and their priorities.

THE PERSON

Experience working within a marketing, creative or digital agency is essential, including responsibility for multiple client relationships. You may currently be a Digital Account Manager, Agency Account Manager or Client Success Manager with exposure to websites and digital marketing.

A clear interest in creativity, technology and the work your clients do, with examples of taking initiative and following through. Confident written and verbal communication, strong attention to detail and the ability to ask useful questions, interpret a brief and explain technical information clearly. An organised, collaborative approach, with sound judgement w...

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