Digital Logistics Lead

Digital Logistics Lead Manchester £32,900 - £37,300 Hybrid working: a minimum of 2 days per week in the office In this role, you'll be responsible for: You'll play a key role in ensuring exam materials and digital assessments are delivered accurately, on time, and in full throughout the year.

Your focus will be on keeping operations running smoothly, maintaining high service standards, and supporting outcomes that matter to learners. You'll be responsible for: Leading teams of seasonal and fixed-term colleagues during peak delivery periods.

Managing the picking, packing, filing, quality checking, and distribution of physical and digital exam materials. Supporting operational planning for each exam series, including resource, space, and capacity requirements.

Monitoring performance against agreed KPIs and SLAs, identifying risks and escalating issues where required. Producing regular progress updates and management information for stakeholders. Allocating workloads and ensuring resources are deployed effectively.

Creating and maintaining training materials, work instructions, and quality assurance processes. Analysing operational data to identify opportunities to improve efficiency, quality, and productivity. Collaborating with teams across AQA to support the successful end-to-end delivery of exam series.

Driving continuous improvement initiatives and embedding best practice across logistics operations. What's in it for you? This is an opportunity to take ownership of a critical operational function and make a genuine impact on the delivery of assessments that support learners across the country.

You'll benefit from: The chance to lead teams and influence operational performance. Exposure to large-scale logistics and exam delivery operations. Opportunities to drive process improvements and implement new ways of working.

Collaboration with a wide range of stakeholders across the business. A varied role that combines leadership, planning, analysis, quality assurance, and problem-solving. Hybrid working with a balance of office and home-based working.

You'll thrive in this role if you have: Experience leading teams within logistics, operations, distribution, fulfilment, or a similar environment. Strong organisational skills and the ability to manage multiple priorities simultaneously.

Experience monitoring performance, tracking delivery against plans, and managing operational risks. A data-driven approach with the ability to analyse information and identify improvements. Excellent communication skills and the confidence to build strong relationships with stakeholders at all levels.

Experience developing processes, quality standards, or continuous improvement initiatives. The ability to remain calm and make effective decisions in fast-paced operational environments. A proactive mindset and a commitment to delivering high-quality outcomes.

A passion for operational excellence and customer service. Diversity and Inclusion Statement At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes.

Our ED&I strategy ensures that everyone, regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background, is valued, respected, and empowered to thrive. You'll join an environment where inclusive language is encouraged, stereotypes are challenged, and representation is actively promoted across all dimensions of diversity.

Applications are welcomed from individuals of all backgrounds and lived experiences. What's Next? Shortlisting:

Week commencing 12 October Teams Interviews:

19 & 20 October Face-to-Face Interviews:

5 & 6 November If you're looking for a role where you can lead people, improve processes, and play a crucial part in delivering successful exam series, apply today. #MCRE #LI-MK1

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