Digital Operative Apprentice

At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.

Responsibilities

Log, triage and manage all service calls using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools Adhere to Agilico's quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit-ready What we are looking for: Good understanding of IT Hands on person Troubleshooting/problem solver Good communication Working hours: Monday to Friday, 9am to 5pm

Benefits

Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deal...

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