Duty Manager

Duty Manager - Leatherhead Beaverbrook holds two MICHELIN Keys and is regarded as one of the UK's leading country house hotels. This is an exciting opportunity for an experienced hospitality professional who is ready to take the next step, broaden their knowledge and build their career in luxury hospitality.

Duty Managers are a vital part of the Management Team at Beaverbrook. You'll be part of the Front Office Team, spending much of your time in and around Reception, while also demonstrating a strong presence across the wider Estate and supporting guests and colleagues.

Representing the Hotel's Senior Leadership Team, you'll lead by example and help shape the experience our Members, Residents and guests have throughout their stay. You'll have real influence over the guest journey from arrival through to departure, with the confidence to make decisions, solve problems, maintain standards, and find opportunities to make the guest experience even better.

What you'll be doing Planning the day ahead and leading the daily Morning Meeting, ensuring everyone is clear on key arrivals, departures, VIPs, events, and priorities. Leading and supporting the Front Office team and working closely with departments across the Estate.

Being present with guests, building genuine rapport and making sure service feels thoughtful and personal. Monitoring business levels, guest activity, and VIPs so you can anticipate what the operation and our guests need.

Taking ownership of guest concerns and finding thoughtful, appropriate solutions. Championing LQA standards. Coaching and supporting colleagues, helping to build confidence and maintain high standards. Taking charge during emergencies and ensuring the safety of guests, Members, and colleagues.

Keeping the Management Team informed and ensuring important information is communicated between shifts. Using Opera and other systems as required. Who you are You'll already have experience in a supervisory or management role within luxury hospitality and be ready for the next stage of your career.

You'll be curious about the wider operation and keen to understand how every part of the Estate contributes to the guest experience. You'll have bags of energy and genuinely enjoy being around people. You'll be at your best on the floor, supporting your team, talking to guests and getting involved when things get busy.

You'll be confident, calm and decisive, with good judgement, high standards and a natural ability to find solutions. Most importantly, you'll be ambitious to develop, keen to learn and excited by the opportunity to build a career in luxury hospitality.

Working at Beaverbrook You'll work 5 days out of 7, including weekends and Bank Holidays. Our usual Duty Manager shifts are: 07:00-15:00 10:00-18:30 14:30-23:00 Flexibility across these shifts is essential. Salary and benefits Salary - 35,000 per annum, plus tronc As a member of the Beaverbrook team, you'll receive: Full training and ongoing development Recognised qualifications and career development opportunities 28 days' annual leave including Bank Holidays, rising by 1 day each year for 5 years Discounted Food & Beverage Hospitality Rewards App discounts Pension, Life Insurance and Sick Pay Long Service Awards Cycle to work scheme Up to 600 through our recommend a friend scheme Uniform Free parking Other local benefits

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